Frequently asked questions
How long will my order take to arrive?
Your order will be dispatched to you as soon as it is ready, usually within 48 hours. You will receive an email when your item is dispatched & tracking details will be provided. Some of your order may arrive in separate packages. Please allow 3 - 5 days for delivery.
Due to COVID-19 our deliveries may take longer than normal. If you have any concerns please don't hesitate to contact us.
Can I track my order?
Tracking information should be emailed to you once your order is completed, if you have any issues simply send us a message and we will send you a tracking number.
What if I want to return an item?
Thanks for purchasing our products.
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
Email firstname.lastname@example.org with your order number and details of the item you wish to return, and we will provide you with a returns label, which you can apply to your package, and drop off at your nearest Hermes drop off location. To be valid for return, the parcel must be dropped off within 7 days of notifying us of your intent.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team.
How can I get in touch if I have a problem with my order?
Please go to our Help page where we may have an answer to your query.
How can I pay for my order?
We except all major credit and debit cards.
How can I stay in the loop about special offers and deals?
Please sign up for email alerts. We also invite you to like and follow our Facebook and Instagram pages.